FAQ

CATEGORY 1: ABOUT OHCÓ & PRODUCTS (5 Questions)

Q1: What makes OHCÓ premium chocolate different from other brands?

Answer:

OHCÓ stands apart as a luxury premium chocolate brand that celebrates the fusion of Indian heritage with contemporary artisan craftsmanship. Unlike mass-produced commercial chocolates, each OHCÓ collection is handcrafted in small batches with meticulous attention to quality.

Our difference lies in three core elements:

Global Premium Sourcing: We source the finest ingredients from specific regions known for excellence—California pistachios (99% of world's finest), Turkish hazelnuts from Giresun's ancient orchards (70% of global production), Grade A Indian cashews, and Van Houten chocolate with 300+ years of heritage.

Artisanal Craftsmanship: Every piece is individually wrapped in premium gold foil and carefully packaged in our signature burgundy and sapphire boxes. We don't compete on volume—we excel on quality.

Heritage Fusion: OHCÓ brings Indian flavor traditions (kunafa heritage) to a global luxury platform, creating an experience that's both deeply cultural and universally sophisticated.

When you choose OHCÓ, you're not just buying chocolate. You're investing in a story of togetherness, quality, and craftsmanship that's evident in every bite.

Q2: Where does OHCÓ source its ingredients from?

OHCÓ believes that luxury begins with sourcing. Every ingredient in our chocolate boxes has a story and a commitment to excellence.

Pistachios from California: California produces 99% of the world's premium pistachios. We partner with carefully selected orchards in California's premium growing regions. These pistachios are sun-ripened, hand-picked, and selected for their superior quality and buttery richness. The California terroir creates the perfect balance of natural sweetness and nutritional value.

Hazelnuts from Turkey (Giresun): The Giresun province on Turkey's Black Sea coast is home to the world's finest hazelnuts. With over 1,000 years of hazelnut-growing tradition, this region's volcanic soil creates hazelnuts with exceptional aroma, richness, and complexity. Turkey controls 70% of global hazelnut exports, and Giresun is the crown jewel.

Cashews from India (Grade A): India's finest Grade A cashews represent the pinnacle of cashew excellence. Each cashew is meticulously hand-sorted and graded. Grade A cashews are among the rarest, representing less than 1% of all cashews produced, selected for their size, color, and perfect kernels.

Chocolate Compound from Van Houten: Since 1828, Van Houten (Amsterdam) has perfected chocolate craftsmanship across three centuries. Their milk chocolate compound is the foundation of OHCÓ's luxury, providing consistent excellence in every batch.

We are committed to transparency and quality at every step of the sourcing journey.

Q3: Are OHCÓ chocolates made with natural or organic ingredients?

Answer:

OHCÓ prioritizes quality and purity above all else. While we don't carry specific organic certifications, we maintain rigorous standards for ingredient selection that rival or exceed organic requirements.

Our Quality Commitment:

Premium Sourcing: We source directly from specific regions known for producing the world's finest ingredients—California for pistachios, Giresun for hazelnuts, and India for Grade A cashews. Our ingredients are selected for their natural quality and flavor, not production volume.

Van Houten Chocolate: Our chocolate base uses Van Houten's heritage milk chocolate compound, created with generations of expertise and quality control.

Minimal Processing: Each ingredient undergoes minimal processing to preserve natural flavors and quality. No artificial flavors or colors are added to our chocolate pieces.

No Compromise on Quality: We never settle for lower-grade ingredients. Every pistachio, hazelnut, and cashew meets our exacting standards before becoming part of an OHCÓ piece.

Ingredient Transparency: Every OHCÓ box includes complete ingredient listings and allergen information, so you know exactly what you're enjoying.

While we maintain rigorous quality standards, we recommend checking specific certifications directly if you have particular dietary or certification requirements. Our commitment is to the finest ingredients available, selected for their superior taste and quality.

Q4: What are the exact ingredients in OHCÓ chocolates?

Answer:

OHCÓ Kunafa Fusions (Pistachio, Hazelnut & Cashew):

Main Ingredients:

• Van Houten milk chocolate compound

• California pistachios

• Turkish hazelnuts

• Grade A cashews

• Cocoa butter

• Natural vanilla extract

OHCÓ Éclat Pistachio (Pure Pistachio):

Main Ingredients:

• Van Houten milk chocolate compound

• California pistachios

• Cocoa butter

• Natural vanilla extract

Allergen Information:

⚠️ Contains Nuts: Both products contain pistachios, hazelnuts, and/or cashews. Not suitable for people with nut allergies.

⚠️ May Contain Traces: Due to our artisanal production process, products may contain traces of milk and other tree nuts.

✅ No Artificial Additives: No artificial flavors, colors, or preservatives added.

✅ No Gluten: Our chocolate pieces are gluten-free.

For Detailed Allergen Information:

If you have specific allergies or dietary restrictions, please contact us before ordering at contact@ohcochocolate.com or call our customer care team. We take allergen concerns seriously and can provide detailed information about our production processes.

Each OHCÓ box includes full ingredient and allergen information printed on the packaging for your reference.

Q5: How long does OHCÓ chocolate stay fresh?

Answer:

OHCÓ chocolates are crafted to provide an extended period of enjoyment when stored properly.

Best Before Date: All OHCÓ chocolate boxes display a clearly marked "Best Before" date on the packaging. Typically, OHCÓ chocolates maintain optimal quality for 6 months from the date of packing.

Why 6 Months? Our 6-month best-before window reflects:

• Premium Van Houten chocolate compound stability

• Natural ingredient preservation

• Optimal flavor profile maintenance

• Food safety standards compliance

Quality Timeline:

First 3 Months: Optimal taste and texture. Flavors are most vibrant, and the delicate texture of our chocolate is at its finest.

3-6 Months: Still excellent quality. While the chocolate remains safe and delicious, subtle changes in texture or flavor complexity may occur.

After 6 Months: While the chocolate may still be consumable, we recommend enjoying OHCÓ within the best-before window for the intended premium experience.

Storage for Maximum Freshness:

To maintain freshness throughout the 6-month period:

• Store in a cool, dry place (ideal temperature: 15-21°C)

• Keep away from direct sunlight

• Avoid humidity and moisture

• Do NOT refrigerate

• Keep in original packaging (protective air seal)

• Avoid extreme temperature fluctuations

Your OHCÓ Guarantee:

Each box arrives with sufficient time to enjoy the best-before date. We ensure every batch is freshly prepared and promptly shipped to guarantee maximum freshness upon delivery.

CATEGORY 2: SHIPPING & DELIVERY (5 Questions)

Q6: What are OHCÓ's shipping and delivery options?

Answer:

OHCÓ offers premium shipping across India with our Almost Free Delivery commitment—making luxury accessible to chocolate lovers nationwide.

This means a single OHCÓ box can be paired with another product to enjoy free shipping—or shipped individually with our affordable flat rate.

Shipping Coverage:

✅ Pan-India Delivery: We ship to all pin codes across India, including:

• Metropolitan cities (Delhi, Mumbai, Bangalore, Hyderabad, Chennai, Kolkata)

• Tier-2 cities

• Tier-3 cities

• Remote locations

✅ Special Regions: Including Northeastern states, island territories, and remote hill stations.

Delivery Timeline:

Standard Delivery: 5-7 business days from order placement Express Delivery (Metros): 2-3 business days (additional charges may apply)

Standard delivery is free and is our primary offering. Express options are available upon request with additional cost.

Delivery Status:

Every order includes a tracking number via email. You can monitor your package's journey from our warehouse to your doorstep through the carrier's tracking portal.

Important: Delivery times are estimates. We aim to deliver faster whenever possible. Delays may occur during peak seasons or adverse weather.

Packaging for Transit:

Your OHCÓ chocolates are packaged with premium protective materials to ensure they arrive in perfect condition, maintaining the luxury experience from warehouse to your hands.

For specific shipping inquiries or rush deliveries, please contact our team at care@ohco.com.

Q7: Can I track my OHCÓ order after shipping?

Keywords: Order tracking, package tracking, order status, delivery updates, order confirmation, shipment tracking

Answer:

Absolutely! We provide complete order tracking transparency from the moment your OHCÓ box ships.

Tracking Process:

Step 1: Order Confirmation Upon placing your order, you'll receive an order confirmation email with:

• Order number (unique identifier)

• Order date and total

• Product details

• Estimated delivery date

Step 2: Shipment Notification Once your order ships (typically within 1-2 business days), you'll receive a shipping notification email containing:

• Tracking Number (unique to your package)

• Carrier Information (courier partner details)

• Tracking Link (clickable link to track in real-time)

Step 3: Real-Time Tracking Click the tracking link to access:

• Current package location

• Last scan timestamp

• Estimated delivery date

• Delivery updates

Tracking Updates:

Your package will show status updates at key points:

• ✓ Order picked up from warehouse

• ✓ Package sorted at hub

• ✓ In transit to your region

• ✓ Out for delivery

• ✓ Delivered

Email Notifications:

We automatically send email updates at key milestones. You can also:

• Check tracking link manually

• Contact our support team for live updates

• Request delivery time slots (where available)

Unable to Track?

If you don't receive a tracking number within 24 hours of order confirmation, please check your email spam folder or contact support at care@ohco.in

Pro Tip: Save your tracking number. If you need to provide delivery instructions or contact the courier, having this number speeds up the process.

Q8: What are the shipping charges, and when do I get free delivery?

Answer:

OHCÓ believes luxury shouldn't come with excessive shipping costs. Our "Almost Free Delivery" model ensures premium chocolate reaches you affordably.

Special Offers:

During seasonal sales, festive periods, and promotional campaigns, we often offer:

• Reduced shipping thresholds

• Additional discounts on shipping

• Flat free shipping across all orders

• Check our promotions page regularly

No Hidden Charges:

The shipping amount you see at checkout is final. There are no additional charges, surcharges, or surprise fees.

How to Minimize Shipping Costs:

1. Pair two OHCÓ boxes for free shipping

2. Wait for free shipping promotions

3. Use festive period offers

4. Subscribe for potential discounts

Zero Hidden Charges Guarantee:

Your final order total includes only:

• Product price(s)

• Applicable taxes (if any)

• Selected shipping method charge

• No surprises

For current shipping charges in your specific pin code, enter your delivery address at checkout for precise calculation.

Q9: Does OHCÓ ship to international locations?

Keywords: International shipping, international delivery, overseas shipping, export, global delivery, international orders, shipping abroad

Answer:

Currently, OHCÓ exclusively ships within India. However, we understand the global love for premium chocolate and are exploring international expansion.

Current Status:

🇮🇳 Pan-India Delivery: We ship to all pin codes across India, including remote and northeastern regions.

🌍 International Inquiries: We do NOT currently offer direct international shipping.

Why Pan-India Focus Now?

OHCÓ is in our premium growth phase, establishing our brand across India before expanding globally. This allows us to:

• Maintain quality standards consistently

• Ensure optimal freshness with shorter delivery times

• Perfect our operations before international scale

International Customers:

If you're reading this from outside India, here's what you can do:

Option 1: Future International Shipping Subscribe to our newsletter or contact us to express interest in international delivery. Your demand helps us prioritize global expansion.

Option 2: Custom Bulk Orders For corporate gifts or special requests, contact our team at business@ohco.in. We may be able to discuss custom arrangements.

Option 3: Gift from India Ask an Indian friend or family member to order and have it shipped to you with a personal note.

International Expansion Plans:

We're actively working toward selective international markets. Keep an eye on our website and social media for announcements about:

• International shipping availability

• New market launches

• Global partnerships

• Export options

How to Stay Updated:

• Follow us on Instagram (@ohco.in)

• Subscribe to our email list

• Check our blog for expansion news

• Contact care@ohco.in for inquiries

We appreciate your patience and interest in bringing OHCÓ luxury to your location!

Q10: What happens if my order arrives damaged?

Keywords: Damaged package, damaged delivery, damaged chocolate, quality guarantee, replacement policy, damaged goods, refund, compensation

Answer:

We take pride in our premium packaging and delivery assurance. However, if your OHCÓ order arrives damaged, we're here to help.

Our Quality Guarantee:

Every OHCÓ box is packaged with premium protective materials designed to withstand transit safely. That said, we understand that occasionally, despite careful handling, packages can experience damage during delivery.

If You Receive Damaged Goods:

Step 1: Document the Damage

• Take clear photos of the damaged box/packaging from multiple angles

• Take photos of the damaged chocolate inside

• Keep the original packaging intact

• Note the date and time received

Step 2: Contact Us Immediately Email care@ohco.in with:

• Your order number

• Photos of damage

• Delivery date

• Brief description of damage

Please reach out within 24 hours of delivery for the fastest resolution.

Step 3: We'll Review and Respond Our team will review your documentation and respond within 24-48 hours with a solution.

Resolution Options:

🔄 Replacement: We'll send a replacement box at no additional cost with expedited shipping.

🎁 Compensation: Depending on the damage severity, we may offer alternatives or compensation.

Our Commitment:

We believe you deserve to experience OHCÓ in its intended premium condition. If damage occurs due to our packaging or courier handling, we take responsibility and will make it right.

Important Note:

Due to our artisanal production and quality commitment, we maintain a no-return, no-refund policy on damaged goods. However, we commit to replacement or alternative resolution at no cost to you.

This ensures:

• We maintain product freshness standards

• You receive a premium product

• Waste is minimized

• You're always satisfied

Prevention Tips:

To minimize damage risk:

• Accept delivery personally when possible

• Inspect packaging upon arrival before signing

• Report damage to courier at time of delivery

• Request signature confirmation at checkout

Your satisfaction with OHCÓ is important to us. Damaged delivery is rare due to our premium packaging, but if it happens, we've got your back!

CATEGORY 3: GIFTING & CUSTOMIZATION (5 Questions)

Q11: Can I send OHCÓ as a gift directly to someone?

Keywords: Gift sending, direct gift delivery, gift orders, send as gift, gift recipient, personalized gift, gift message

Answer:

Absolutely! OHCÓ is designed as a premium gift experience, and we've made it seamless to send directly to your loved ones.

How to Send as a Gift:

Step 1: At Checkout Select "Send as a Gift" option or enter recipient's delivery address instead of your own.

Step 2: Add Gift Wrapping Choose your preferred gift presentation:

• Premium burgundy gift wrapping

• Sapphire blue gift wrapping

• Gold foil accent wrapping

• Premium tissue paper

• Luxe gift box presentation

Step 3: Add a Personal Message Write a personalized note (up to 150 words) that will be included in the gift box as an elegant card.

Step 4: Select Delivery Address Enter your recipient's address for direct delivery.

Recipient Experience:

Your recipient will receive:

• OHCÓ premium box (elegantly wrapped)

• Personalized message card (in your handwriting style)

• Tracking information sent to you (so you know delivery status)

• Premium unboxing experience

Gift Wrapping Options:

🎁 Standard Gift Wrapping: FREE with every gift order

• Professional wrapping

• Gold accents

• Elegant presentation

🎁 Premium Gift Wrapping: (optional upgrade)

• Luxury tissue paper

• Silk ribbon

• Personal greeting card

• Extra embellishments

🎁 Corporate Gift Wrapping: Custom (contact for bulk orders)

Personalized Message Details:

• Up to 150 characters

• Printed on elegant cardstock

• Included inside gift box

• Multiple message samples available

• Custom messages welcome

Perfect Gift for Occasions:

✓ Anniversaries ✓ Birthdays ✓ Corporate appreciation ✓ Wedding favors ✓ Festival celebrations ✓ Valentine's Day ✓ Thank you gifts ✓ Congratulations ✓ Milestone celebrations ✓ Just because

Pro Tips for Gift Giving:

1. Pair Complementary Boxes: Send both Kunafa Fusions and Éclat Pistachio for variety

2. Bundle with Extras: Add gift wrapping and message for complete experience

3. Timing: Order with sufficient lead time before special occasions

4. Communication: Let us know important dates; we'll coordinate delivery

5. Express Option: For last-minute gifts, use express delivery (metros only)

Track Your Gift:

We'll send you tracking information, so you can monitor your gift's journey and know when it arrives!

Unable to Pick a Message?

Our team can suggest personalized messages based on the occasion. Just note the reason for gifting at checkout, and we'll help craft the perfect sentiment.

OHCÓ transforms a chocolate box into a meaningful gesture. Send luxury, send love, send OHCÓ.

Q12: What customization options are available for OHCÓ orders?

Keywords: Custom orders, personalization, customized packaging, custom flavors, personalized chocolate, bespoke orders, custom gifts

Answer:

While OHCÓ specializes in our curated Kunafa Fusions and Éclat Pistachio collections, we offer select personalization options to make your order uniquely yours.

Current Customization Options:

1. Personalized Gift Message

• Add a custom message card to your gift (up to 150 characters)

• Printed on premium cardstock

• Included inside the gift box

• FREE with all gift orders

• Multiple message styles available

2. Gift Wrapping Selection

• Choose burgundy wrapping (standard, free)

• Choose sapphire blue wrapping (standard, free)

• Premium gold foil wrapping (+₹199)

• Premium silk ribbon options (+₹99)

3. Message Card Customization

• Standard printed card

• Handwritten style message

• Elegant calligraphy font

• Personal signature option

4. Bulk Order Customization For corporate and bulk orders (5+ boxes):

• Custom packaging options

• Bulk discount pricing

• Dedicated account manager

• Flexible delivery timelines

• Specialized gift boxes

• Company branding consultation

Contact: business@ohco.in or +91-9446424580

Future Customization (Coming Soon):

We're exploring:

• Custom flavor combinations

• Branded packaging for corporates

• Seasonal flavor variations

• Limited edition collections

• Subscription customization

Why Limited Customization?

OHCÓ maintains strict quality standards. Our current collections represent months of perfection in flavor balance, ingredient sourcing, and production excellence. Custom orders could compromise this quality promise we make to every customer.

For Special Requests:

Have a specific customization need? Contact our team:

• Email: care@ohco.in

• Phone: +91-9446424580

• Response Time: 24-48 hours

We may be able to accommodate special requests for:

• Large corporate orders

• Wedding favors

• Milestone events

• Charity partnerships

Bulk Order Benefits:

If you're looking to order multiple boxes with customization:

• Volume discounts (typically 10-15% on 5+ boxes)

• Custom packaging options

• Flexible delivery timelines

• Dedicated support

• Event coordination assistance

Our Philosophy:

We believe in quality over customization. Our curated collections represent the best of OHCÓ's craft. However, we recognize unique needs and work case-by-case to fulfill special requests while maintaining our premium standards.

For personalized orders or special requests, reach out to our team. We're here to make your OHCÓ experience exceptional!

Q13: Does OHCÓ offer corporate bulk gifting?

Keywords: Corporate gifts, bulk orders, corporate gifting, wholesale, business gifting, employee appreciation, corporate discounts, bulk pricing

Answer:

Yes! OHCÓ is an excellent choice for corporate gifting, and we specialize in bulk orders for businesses, organizations, and enterprises.

Why Choose OHCÓ for Corporate Gifting?

✓ Premium Brand Appeal: Elevates your company's image ✓ Unique Experience: Stands out from standard corporate gifts ✓ Artisan Quality: Reflects your brand's commitment to excellence ✓ Luxury Packaging: Impressive unboxing experience ✓ Storytelling: "Togetherness" message aligns with corporate values ✓ Customizable: Options for branding and personalization

Corporate Gifting Options:

Minimum Order Requirement: 5 boxes

Volume Pricing (Approximate):

• 5-10 boxes: 10% discount

• 11-25 boxes: 12% discount

• 26-50 boxes: 15% discount

• 50+ boxes: Custom pricing available

Customization for Corporates:

📦 Custom Packaging:

• Company logo placement (on packaging)

• Brand color incorporation

• Personalized thank you notes

• Custom greeting cards

• Bulk wrapping coordination

📧 Personalization:

• Recipient names on gift cards

• Department-specific messaging

• Employee appreciation notes

• Client acknowledgment text

• Event-specific messaging

🎯 Delivery Coordination:

• Flexible delivery timeline

• Staged delivery (multiple dates)

• Specific delivery instructions

• Multiple drop-off locations

• Event-day coordination

Popular Corporate Use Cases:

✓ Employee Appreciation: Birthday gifts, milestone celebrations, performance bonuses ✓ Client Gifting: Year-end appreciation, quarterly thank-yous, contract milestone rewards ✓ Event Gifts: Conference attendee gifts, wedding favors, party favors ✓ Festival Gifting: Diwali gifts, Christmas hampers, festive appreciation ✓ Partnership Recognition: Vendor appreciation, partner celebration ✓ Onboarding Gifts: Welcome new employees with premium experience

Corporate Gifting Process:

Step 1: Consultation Contact our corporate team with:

• Number of boxes needed

• Recipient types/count

• Budget per unit

• Delivery timeline

• Customization requirements

• Special requests

Step 2: Quotation We provide detailed quotation including:

• Per-unit pricing (with volume discount)

• Total cost calculation

• Packaging options

• Customization costs

• Delivery charges

• Timeline estimate

Step 3: Confirmation Review and confirm order details:

• Final quantity

• Delivery dates

• Payment terms

• Customization specifics

• Recipient list (if applicable)

Step 4: Fulfillment Our team manages:

• Production coordination

• Quality assurance

• Personalization (if applicable)

• Packaging and wrapping

• Timely delivery

• Tracking provision

Step 5: Delivery & Follow-up

• Coordinated delivery

• Recipient satisfaction confirmation

• Tracking updates

• Post-delivery support

Payment Terms for Bulk Orders:

• 50% advance payment upon order confirmation

• 50% payment before delivery

• For large orders (100+): Discuss flexible payment terms

Dedicated Account Manager:

Orders of 25+ boxes receive:

• Dedicated account manager

• Direct communication line

• Priority support

• Flexible coordination

• Custom solutions

Contact Corporate Team:

📧 Email: corporate@ohcochocolate.com 📱 Phone: +91-9446424580 🕐 Response Time: 24-48 hours

Why Corporates Choose OHCÓ:

• Premium positioning reflects well on your brand

• Memorable gifting experience

• Quality assurance (no compromises)

• Personalization options

• Flexible delivery coordination

• Excellent customer service

• Professional fulfillment

Make your next corporate gift memorable. OHCÓ brings togetherness and luxury to your appreciation program.

Q14: How does the gift wrapping process work?

Keywords: Gift wrapping, packaging, gift presentation, wrapping options, premium wrapping, gift box, unboxing experience

Answer:

OHCÓ's gift wrapping transforms a premium product into an unforgettable gifting experience. We treat every gift as an occasion worthy of excellence.

Gift Wrapping Options:

1. Standard Gift Wrapping (FREE) Included with every gift order:

• Premium burgundy or sapphire blue wrapping paper

• Elegant fold and secure presentation

• OHCÓ branded tape (subtle, premium)

• Professional appearance

• Ready for immediate gifting

• Beautiful unboxing experience

2. Premium Gift Wrapping (+₹199) Enhanced presentation with:

• Luxury tissue paper (multiple layers)

• Silk ribbon in coordinating color

• Premium gift box upgrade

• Personalized greeting card

• Gold foil accents

• Extra embellishment options

• Luxury tissue paper inside box

• Premium unboxing experience

3. Luxury Gift Bundle (+₹299) Complete gifting experience with:

• Premium wrapping (as above)

• Silk ribbon + bow

• Personalized greeting card (handwritten style)

• Gold foil embellishments

• Luxury gift bag (optional)

• Thank you note card

• Premium tissue paper

• Elegant presentation all elements

Wrapping Color Selection:

When selecting gift wrapping, choose:

• Burgundy: Classic, elegant, luxury

• Sapphire Blue: Modern, sophisticated, premium

• Gold Accents: Available with premium options

What's Included in Premium Wrapping:

✓ Multiple layers of premium tissue paper ✓ Silk ribbons (burgundy, blue, or gold) ✓ OHCÓ branded tags ✓ Greeting card with your message ✓ Gold foil decorative elements ✓ Professional folding and securing ✓ Elegant presentation

Personalized Message Card:

Include with any gift wrapping option:

• Up to 150 characters

• Printed on premium cardstock

• Elegant typography

• Placed inside wrapped box

• Recipient finds upon opening

• Sets tone for gift

How Wrapping Affects Delivery:

• Wrapped gifts ship in sturdy outer box

• Inner wrapping protected during transit

• Presentation maintained upon arrival

• Recipient experiences fresh wrapping

• No damage to wrapping during delivery

• Professional presentation guaranteed

Gift Wrapping Timeline:

Wrapped gifts require slightly longer processing:

• Standard processing: 1-2 business days

• Wrapped gift processing: 2-3 business days

• Production during weekends: Upon request (may incur additional charge)

Special Occasion Wrapping:

For specific occasions, mention at checkout:

• Birthday celebrations

• Anniversary gifts

• Festive celebrations

• Corporate appreciation

• Just because

• Get well wishes

We may include occasion-specific embellishments.

Unwrapping Experience:

The wrapping is designed so your recipient enjoys:

• Premium tactile experience

• Beautiful unveiling moment

• Photo-worthy presentation

• Memorable opening

• Appreciation of craftsmanship

Pro Tips for Best Experience:

1. Choose Premium Wrapping for important gifts

2. Add Personalized Message for emotional impact

3. Specify Occasion so we add thoughtful touches

4. Allow Extra Time for wrapped gifts

5. Request Delivery Timing for special occasions

FAQ on Wrapping:

Q: Can I change wrapping color after ordering? A: Yes, contact us within 24 hours of order placement. We'll adjust if still in production.

Q: Is wrapping reusable? A: Premium wrapping materials are beautiful enough to repurpose, but designed for opening and enjoyment.

Q: Can I request specific designs? A: For standard options, choose burgundy or sapphire blue. For custom designs (25+ bulk orders), contact corporate team.

OHCÓ's gift wrapping transforms a luxury chocolate box into an unforgettable gift moment. Every layer, fold, and ribbon is part of your story.

Q15: What occasions are OHCÓ chocolates perfect for?

Keywords: Gift occasions, special occasions, celebration gifts, corporate gifts, festival gifts, anniversary gifts, birthday gifts, gratitude

Answer:

OHCÓ chocolates are designed for moments that matter—occasions worthy of luxury, craftsmanship, and thoughtfulness. Here are the perfect OHCÓ occasions:

Celebration Occasions:

🎂 Birthdays: Elevate birthday gifting with premium chocolate instead of standard cards 🎉 Anniversaries: Mark romantic milestones with a luxury experience 💒 Weddings: Perfect wedding favors or thank-you gifts for guests 👶 New Baby: Celebrate new arrivals with premium thoughtfulness 🎓 Graduations: Reward academic achievements with luxury 💼 Job Promotions: Mark career milestones with appreciation 💍 Engagements: Celebrate relationship moments with elegance 🏡 Housewarming: Welcome new homeowners with premium gift

Festival & Holiday Occasions:

🪔 Diwali: Perfect premium gift for Diwali celebrations and corporate appreciation 🎄 Christmas: Elegant holiday gifting for loved ones and clients 🧧 New Year: Start fresh with luxury chocolate appreciation 🌸 Holi: Colorful festival gifting with premium experience ✨ Eid: Celebrate with thoughtful luxury chocolate gifts

Corporate & Professional Occasions:

💼 Employee Appreciation: Recognize team members for hard work 🤝 Client Appreciation: Strengthen business relationships with premium gifts 🎁 Year-End Gifting: Corporate holiday appreciation programs 📊 Deal Closure: Celebrate successful business partnerships 🏆 Performance Rewards: Bonus or incentive delivery gifts 👥 Team Building: Group appreciation events or celebrations 🎯 Conference Gifts: Attendee appreciation or sponsor gifts

Emotional & Relationship Occasions:

❤️ Valentine's Day: Express love with premium chocolate experience 🙏 Thank You: Gratitude gifts for help, support, mentorship 💝 Get Well: Send warm wishes during recovery 🕯️ Condolences: Thoughtful gesture during difficult times 🌟 Congratulations: Achievement recognition (exam results, competitions) 🤗 Forgiveness: Meaningful gesture to mend relationships 😊 Friendship Day: Celebrate friendships with premium experience

Personal Indulgence:

🛍️ Self-Care: Treat yourself to luxury chocolate experience 🌙 Me Time: Premium indulgence for personal moments 🎨 Creative Inspiration: Fuel creative projects with premium experience 🧘 Stress Relief: Luxury moment for relaxation and mindfulness ✨ Mood Boost: Brighten your day with premium chocolate

Occasion Gift Pairing Suggestions:

Valentine's Day: Kunafa Fusions (variety) + Premium Wrapping + Personal Message

Diwali/Corporate: Bulk order (5-10 boxes) + Personalized messages + Corporate wrapping

Birthday/Anniversary: Éclat Pistachio (pure luxury) + Premium wrapping + Silk ribbon

Wedding Favors: Kunafa Fusions (4-piece sharing) + Custom packaging (50+ bulk)

Thank You/Appreciation: Single box + Premium wrapping + Personalized message

Just Because: Any box + Standard wrapping + Warm message

Why OHCÓ for Any Occasion:

✓ Premium Quality: Reflects care and thoughtfulness ✓ Memorable Experience: Unboxing moment creates lasting impression ✓ Luxury Positioning: Makes every occasion feel special ✓ Personalization: Add custom messages for emotional connection ✓ Unique Positioning: Stands out from typical occasion gifts ✓ Storytelling: Share the togetherness and heritage story ✓ Photo-Worthy: Elegant packaging perfect for sharing

Occasion-Specific Tips:

For Corporate Occasions: Order at least 2 weeks in advance for volume pricing and customization

For Romantic Occasions: Add premium wrapping and personal message for maximum impact

For Festival Gifting: Consider bulk ordering to reduce per-unit cost and offer multiple recipients

For Personal Indulgence: Pair both flavors (Kunafa Fusions + Éclat Pistachio) for complete experience

Last-Minute Gifting:

Need a gift today? We offer:

• Same-city express delivery (metros)

• Quick processing (within 6 hours)

• Minimal wrapping for faster dispatch

• Digital gift option (gift certificate)

Contact: support@ohcochocolate.com for rush requests

The OHCÓ Difference:

When you gift OHCÓ, you're not just giving chocolate. You're giving:

• A story of global togetherness

• Premium craftsmanship experience

• Memorable unboxing moment

• Heritage and luxury combined

• Thoughtfulness wrapped in elegance

Find Your Perfect Occasion:

Explore our collections and discover how OHCÓ fits your special moment. Every occasion deserves luxury. Every person deserves thoughtfulness. Every gift deserves OHCÓ.

CATEGORY 4: PRODUCTS & QUALITY (5 Questions)

Q16: What's the difference between Kunafa Fusions and Éclat Pistachio?

Keywords: Product comparison, flavor varieties, chocolate types, luxury chocolate, pistachio chocolate, hazelnut chocolate, cashew chocolate, variety vs purity

Answer:

OHCÓ offers two distinct premium chocolate collections, each representing a different philosophy of indulgence. Understanding the difference helps you choose the perfect experience.

KUNAFA FUSIONS: The Flavor Journey

Concept: A curated exploration of three premium flavors in one luxurious box

Contents: 12 pieces total

• 4 pieces California Pistachio

• 4 pieces Turkish Hazelnut

• 4 pieces Grade A Cashew

Tasting Experience: Each flavor tells its own story. Taste the buttery richness of California. Experience the aromatic complexity of Turkish heritage. Discover the subtle elegance of premium cashew. A complete journey in one box.

Best For:

• Flavor explorers who love variety

• First-time OHCÓ experience

• Those discovering premium chocolate

• Gifting (variety appeals to diverse palates)

• Corporate appreciation (something for everyone)

• Sharing experiences with loved ones

Price: ₹1,999

Packaging: Signature burgundy box with gold accents and floral pattern

ÉCLAT PISTACHIO: The Pure Luxury

Concept: Uncompromising dedication to a single, perfected flavor

Contents: 12 pieces

• 12 pieces pure California Pistachio chocolate

Tasting Experience: No distractions. No compromises. Pure pistachio perfection. Each piece allows you to fully appreciate the sophistication of California's finest pistachios combined with Van Houten chocolate mastery. Éclat means brilliance in French—and that's exactly what this represents.

Best For:

• Pistachio connoisseurs and purists

• Those who appreciate simplicity and focus

• Individuals with strong pistachio preferences

• Repeat OHCÓ customers exploring depth

• Premium self-indulgence

• Sophisticated chocolate lovers

Price: ₹1,999

Packaging: Striking sapphire blue box with gold accents and floral pattern

Side-by-Side Comparison:

Which Should You Choose?

Choose Kunafa Fusions If You:

• Love exploring different flavors

• Want variety in one box

• Gift to someone with unknown preferences

• Appreciate the story of togetherness

• Want to experience OHCÓ's range

• First-time buyer

• Prefer sharing/social experience

Choose Éclat Pistachio If You:

• Love pistachio chocolate

• Appreciate focused, pure experiences

• Prefer depth over variety

• Consider yourself a chocolate connoisseur

• Want sophisticated simplicity

• Returning OHCÓ customer

• Prefer solo indulgence or specialized gifting

Flavor Profile Comparison:

Pistachio (Both boxes):

• Buttery smoothness

• Natural sweetness

• Elegant richness

• Subtle complexity

• California terroir influence

Hazelnut (Kunafa only):

• Rich aroma

• Velvety texture

• 1000-year heritage undertones

• Sophisticated depth

• Turkish Black Sea character

Cashew (Kunafa only):

• Delicate crunch

• Subtle sweetness

• Natural elegance

• Premium Grade A selection

• Indian excellence representation

Pro Tip - The Perfect Pairing:

Want both experiences? Order:

• 1 Kunafa Fusions (variety exploration)

• 1 Éclat Pistachio (pistachio depth)

• Total: ₹3,998 (qualifies for FREE SHIPPING!)

This gives you the complete OHCÓ journey and unlocks our free delivery offer.

Sustainability Perspective:

Both boxes use identical premium ingredients and packaging. The difference is purely in composition:

• Kunafa: Celebrate diversity and togetherness

• Éclat: Celebrate focus and excellence

Both are equally premium. Your choice reflects your chocolate philosophy.

Q17: Is OHCÓ chocolate suitable for people with allergies?

Keywords: Allergen information, allergy-friendly, nut allergies, milk allergies, dietary restrictions, food safety, allergen free, allergic reaction

Answer:

Important Allergen Information

OHCÓ chocolates contain tree nuts and are NOT suitable for people with nut allergies. We take allergen concerns seriously and provide complete transparency.

OHCÓ Allergen Profile:

⚠️ CONTAINS - Tree Nuts:

• Pistachios (primary ingredient)

• Hazelnuts (in Kunafa Fusions)

• Cashews (in Kunafa Fusions)

⚠️ CONTAINS - Milk:

• Van Houten milk chocolate compound contains dairy

⚠️ MAY CONTAIN - Traces Of:

• Other tree nuts (due to shared production facilities)

• Milk (cross-contamination risk)

• Soy (trace amounts possible)

❌ NOT SUITABLE FOR:

• Nut allergies (severe or mild)

• Tree nut allergies

• Dairy allergies

• Lactose intolerance

• Severe milk allergies

Production Environment:

Our artisanal production facility:

• Handles nuts (pistachios, hazelnuts, cashews) as primary ingredients

• Processes milk chocolate as base ingredient

• While we maintain cleanliness standards, we cannot guarantee zero cross-contamination in our facility

• Facility may process other allergens

Dietary Restrictions & Allergies:

Nut-Free Options: Currently NOT available

Vegan Options: Currently NOT available (milk chocolate base)

Gluten-Free: ✅ Our chocolates are naturally gluten-free

Future Considerations:

We're exploring:

• Nut-free chocolate options (future product lines)

• Vegan alternatives (using non-dairy chocolate)

• Allergen-segregated production (if demand warrants)

If You Have Nut Allergies:

OHCÓ is unfortunately not suitable for your consumption. We prioritize safety and cannot recommend our products to nut-allergic individuals, even those with mild allergies.

If You Have Other Allergies/Restrictions:

Please contact us before ordering: 📧 Email: business@ohco.in 📱 Phone: +91-9446424580 🕐 Response Time: 24 hours

We'll discuss:

• Specific allergen concerns

• Detailed production information

• Ingredient sourcing details

• Cross-contamination protocols

• Whether OHCÓ is safe for your situation

Allergen Statement:

Each OHCÓ box includes printed allergen information. Read all allergen warnings before consuming.

Our Commitment:

We believe in complete transparency regarding allergens. If you have ANY doubts about suitability, please ask before purchasing. Your safety is more important than a sale.

Q18: Are OHCÓ chocolates vegan?

Keywords: Vegan chocolate, dairy-free chocolate, plant-based chocolate, vegan products, vegan gifting, vegan options

Answer:

Current Status: OHCÓ chocolates are NOT vegan.

Why Not Vegan:

OHCÓ uses Van Houten milk chocolate compound as the foundation for all our products. Milk chocolate inherently contains dairy products and is not suitable for vegans.

Dairy Ingredients:

Van Houten milk chocolate contains:

• Milk solids

• Dairy fats

• Possible dairy-derived lecithin

Not Suitable For: ✗ Strict vegan diets ✗ Vegans avoiding all animal products ✗ Plant-based chocolate preferences ✗ Dairy-free diets

Why We Choose Milk Chocolate:

Our choice of Van Houten milk chocolate is deliberate:

• Premium Quality: 300+ years of chocolate mastery

• Flavor Profile: Creamy, balanced sweetness that complements our nuts

• Texture: Smooth, luxurious mouthfeel

• Heritage: Tradition and expertise in every batch

• Luxury Experience: Milk chocolate elevates the overall indulgence

Vegan Alternative Options:

If you're vegan and love chocolate:

Option 1: Alternative Brands Several premium chocolate brands offer vegan dark chocolate or plant-based alternatives.

Option 2: Future OHCÓ Vegan Line We're exploring vegan chocolate options using:

• High-quality dark chocolate (vegan varieties)

• Plant-based chocolate compounds

• Same premium ingredients (nuts, sourcing quality)

• Potential future vegan collection

Option 3: Contact Us If there's significant interest in vegan OHCÓ, we'd love to hear: 📧 Email: care@ohco.in

Include "Vegan Interest" in the subject line. Your feedback helps us prioritize product development.

Our Vision:

OHCÓ aims to create premium chocolate for everyone. While our current collection uses milk chocolate, we recognize and value the vegan community. We're actively exploring ways to extend OHCÓ's luxury experience to vegan customers.

Q19: Can children consume OHCÓ chocolates?

Keywords: Children chocolate, kids safe, chocolate for kids, child safety, age recommendation, sugar content, dietary safety

Answer:

Short Answer: Yes, children can enjoy OHCÓ chocolates, but age and quantity matter.

Age Recommendations:

0-5 Years: ❌ NOT RECOMMENDED

• Choking hazard due to piece size

• High cocoa content may be too intense

• Allergy risk with nuts

• Sugar content inappropriate for age

5-10 Years: ⚠️ PARENTAL SUPERVISION REQUIRED

• Suitable with adult supervision

• Limit to 1-2 pieces

• Ensure proper chewing (not choking risk)

• Watch for nut allergy reactions

• Monitor sugar intake

10+ Years: ✅ SUITABLE

• Can enjoy full pieces independently

• 2-4 pieces per serving recommended

• Fits into balanced diet

• Educational opportunity (learn about flavors)

• Premium experience introduction

Adults: ✅ FULLY SUITABLE

Key Considerations:

Nut Allergy Risk:

• If child has ANY nut allergy (even mild), OHCÓ is NOT suitable

• Pistachios, hazelnuts, and cashews are primary ingredients

• Cross-contamination risk in our facility

Choking Hazard:

• OHCÓ pieces are appropriately sized for adults/teens

• Younger children may struggle with piece size

• Always supervise young children

Sugar Content:

• Premium chocolate contains natural sugars

• Balance with overall daily sugar intake

• Use as occasional treat, not daily consumption

• Monitor total dietary sugar, especially for young children

Dairy Content:

• Milk chocolate contains dairy

• Watch for lactose intolerance or dairy allergies

Tips for Serving Children:

1. Start Small: Offer one piece first to gauge reaction

2. Monitor: Watch for allergic reactions (first time)

3. Supervise: Ensure proper chewing and no choking

4. Educate: Explain origin of ingredients (fun learning)

5. Limit: 2-4 pieces maximum per occasion

6. Occasion: Treat as special occasion, not daily

7. Storage: Keep in child-safe location (high, cool, dry)

Educational Value:

OHCÓ is great for teaching children about:

• Global sourcing (California, Turkey, India, Amsterdam)

• Premium quality and craftsmanship

• Flavor appreciation and palate development

• Cultural food traditions

• Luxury and respect for quality goods

Parental Guidance:

If you have specific concerns:

• Allergies: Test small amount under supervision

• Dietary Restrictions: Check ingredient list thoroughly

• Age Appropriateness: Judge based on your child

• Questions: Contact care@ohco.in

Our team can provide:

• Detailed allergen information

• Nutritional details

• Age guidance

• Safety assurances

Special Occasions for Kids:

OHCÓ works well for:

• Birthday treats (mixed with other gifts)

• Reward for achievements

• Festival celebrations

• Learning experience about premium products

• Introduction to chocolate appreciation

• Family indulgence moments

Safety First:

While OHCÓ can be enjoyed by children with proper supervision, safety is paramount: ✓ Always check allergen information ✓ Supervise young children ✓ Monitor for allergic reactions ✓ Ensure proper chewing ✓ Limit quantity appropriately ✓ Store safely away from very young children

If you have any safety concerns, please contact us before purchasing.

Q20: What is the nutritional value of OHCÓ chocolates?

Keywords: Nutrition facts, calorie content, sugar content, fat content, protein, nutritional information, health benefits, dietary value

Answer:

OHCÓ provides complete nutritional transparency on every box. Here's comprehensive nutritional information:

Note: Nutritional values are approximate and vary slightly between Kunafa Fusions and Éclat Pistachio due to different nut compositions.

Best consumed as treats over time, not single consumption.

Key Nutritional Components:

Proteins:

• Nuts provide plant-based protein

• Chocolate adds minimal protein

• Good source of amino acids

• Supports muscle maintenance

Healthy Fats:

• Nuts contain monounsaturated fats (beneficial)

• Moderate saturated fat from chocolate

• Natural fat composition

• Supports nutrient absorption

Carbohydrates:

• Natural sugars from chocolate and nuts

• Moderate fiber from nuts

• Provides quick energy

• Balanced carbohydrate profile

Vitamins & Minerals:

• Magnesium: From chocolate (supports muscle/nerve function)

• Copper: From nuts (supports immunity)

• Manganese: From nuts (bone health)

• Vitamin E: From nuts (antioxidant)

• Phosphorus: From chocolate (bone health)

Nutritional Benefits of Ingredients:

California Pistachios:

• High in monounsaturated fats (heart-healthy)

• Good protein source

• Rich in fiber

• Contains antioxidants

• Supports heart health

Turkish Hazelnuts:

• High in healthy fats

• Good source of vitamin E

• Contains antioxidants

• Supports cholesterol management

• Provides sustained energy

Grade A Cashews:

• Rich in minerals (copper, zinc)

• Good protein source

• Contains healthy fats

• Supports bone health

• Promotes satiety

Van Houten Chocolate:

• Contains cocoa antioxidants (flavonoids)

• Mood-enhancing compounds

• Natural stimulant (small amount)

• Supports cardiovascular health (dark varieties)

Health Considerations:

Positive Aspects: ✓ Natural ingredients (no artificial additives) ✓ Protein from nuts ✓ Healthy fats supporting brain function ✓ Antioxidants from chocolate ✓ Moderate portion size (individual pieces) ✓ Premium quality ensures better bioavailability

Moderation Important: ⚠️ High sugar content (6g per piece) ⚠️ High calorie density ⚠️ High fat content (from nuts) ⚠️ Not suitable for strict calorie-restriction diets ⚠️ Not appropriate for uncontrolled diabetic management

Dietary Compatibility:

Suitable For: ✓ General balanced diets ✓ Moderate chocolate lovers ✓ Premium indulgence seekers ✓ Occasional treat consumers ✓ Gluten-free diets ✓ Nut-including diets

Not Suitable For: ✗ Nut allergies ✗ Dairy allergies/lactose intolerance ✗ Strict vegan diets ✗ Sugar-free/diabetic restrictions (consult doctor) ✗ Extreme calorie restriction diets

Recommended Consumption:

Optimal Serving: 2-4 pieces per occasion

Daily Limit: 4-6 pieces maximum

Frequency: 2-3 times weekly for regular enjoyment

Portion Control Tips:

• One piece as after-dinner treat

• Pair with herbal tea or coffee

• Practice mindful eating (savor, don't rush)

• Store portioned pieces separately

• Use small plate for visual satisfaction

Nutritional Transparency:

Every OHCÓ box includes:

• Complete ingredient list

• Allergen information

• Nutritional facts panel

• Storage recommendations

• Best before date

• Batch/production information

Health & Wellness Perspective:

Dark vs. Milk Chocolate: OHCÓ uses milk chocolate (creamier, balanced flavor). Dark chocolate typically has more antioxidants but less appealing taste profile to most consumers.

Moderation Philosophy: We believe in premium quality and appropriate portions rather than health claims. OHCÓ is a luxury treat—enjoy mindfully within balanced nutrition.

Sustainability & Health: Premium ingredients like California pistachios and Turkish hazelnuts are grown sustainably, contributing to both personal health and environmental wellness.

Consultation Recommendation:

If you have specific health conditions:

• Diabetes

• Heart disease

• Food allergies

• Dietary restrictions

• Weight management plans

Consult your healthcare provider before regular OHCÓ consumption.

Our team can provide:

• Detailed ingredient lists

• Allergen specifics

• Nutritional documentation

• Production transparency

• Safety information

📧 Email: support@ohcochocolate.com

Final Thought:

OHCÓ is a premium indulgence meant to be enjoyed mindfully. Perfect nutrition comes from balance—and sometimes balance includes moments of luxury. We believe in quality over quantity, enjoyment over excess, and togetherness over compromise.

CATEGORY 5: POLICIES & NO-RETURN MODEL (5 Questions)

Q21: What is OHCÓ's return and refund policy?

Keywords: Return policy, refund policy, returns, money-back guarantee, return conditions, no-return policy, final sale

Answer:

OHCÓ Return Policy: Our Commitment to Quality

OHCÓ operates on a NO-RETURN, NO-REFUND policy once your order is delivered. Here's why and what it means for you:

Why No-Return Policy?

Quality Assurance: Our no-return model reflects our confidence in premium quality. Every OHCÓ box is:

• Handcrafted with meticulous attention

• Made with finest ingredients globally sourced

• Packaged in premium protective materials

• Delivered fresh within optimal timeframe

• Backed by complete quality guarantee

Food Safety: As premium artisanal chocolate:

• Once delivered and opened, product integrity cannot be guaranteed

• Reselling returned chocolate compromises food safety

• Minimizing returns reduces waste and environmental impact

• Maintains hygiene and quality standards

Sustainability: Our commitment to sustainability means:

• No excess returns creating waste

• Premium production without surplus

• Responsible business practices

• Environmental consciousness

Premium Model: Luxury brands typically operate on:

• "Final Sale" basis

• Quality trust with customers

• Elimination of excessive returns

• Focus on customer satisfaction upfront

What No-Return Means:

✓ You Own the Chocolate: Once delivered, the chocolate is yours ✓ No Return Shipping: You don't need to return the product ✓ No Refund Process: Refunds are not provided after delivery ✓ Product is Yours: You decide to enjoy, gift, or share ✓ Final Decision: Check condition before accepting delivery

Quality Guarantee Despite No-Return Policy:

We Ensure: ✓ Premium quality before shipment ✓ Protective packaging for safe transit ✓ Tracking for secure delivery ✓ Fresh product guaranteed ✓ Premium experience upon arrival

If Damage Occurs:

Despite our rigorous standards, if your box arrives damaged:

We Will:

• Provide FREE REPLACEMENT shipped to you

• No return of damaged product required

• Compensation through replacement

• Fast processing and expedited shipping

• Resolution at no cost to you

This is our commitment to quality, not a "return" but a "replacement."

Conditions Covered by Replacement:

✓ Box arrives severely damaged ✓ Chocolate pieces visibly damaged/melted ✓ Packaging compromised during delivery ✓ Structural damage affecting product quality

Conditions NOT Covered:

✗ Change of mind (ordered wrong product) ✗ Gifting declined by recipient ✗ Personal preference change ✗ Ordered by mistake ✗ Product opened and not liked

Before You Order:

Please Verify:

1. Correct product selected (Kunafa Fusions or Éclat Pistachio)

2. Correct shipping address

3. No known allergies or restrictions

4. Gift recipient preferences confirmed

5. Delivery date suitable for your needs

We Recommend:

• Read full product descriptions before ordering

• Confirm all details before checkout

• Check allergen information thoroughly

• Verify recipient preferences if gifting

• Contact support with questions BEFORE ordering

📧 Email: business@ohco.in 📱 Phone: +91-9446424580

Process If Delivery Issue Occurs:

Step 1: Document (Within 24 hours)

• Take photos of damaged packaging

• Document damage details

• Keep original packaging

Step 2: Contact Support 📧 Email: business@ohco.in

• Include order number

• Attach damage photos

• Describe issue

Step 3: Verification

• Our team reviews documentation

• Confirms damage legitimacy

• Responds within 24-48 hours

Step 4: Resolution

• Replacement shipped free

• Expedited delivery provided

• No return of damaged product required

• Follow-up to confirm satisfaction

Our Philosophy:

OHCÓ believes:

• Premium products earn customer trust

• Quality assurance prevents returns

• Sustainability matters

• Correct orders ensure satisfaction

• Communication prevents issues

By choosing OHCÓ, you're choosing: ✓ Premium quality ✓ Sustainable practices ✓ Honest business model ✓ Confidence in product ✓ Responsible luxury

Important Reminder:

Before ordering, ensure:

1. Product is what you want

2. Recipient is comfortable with nut content

3. Delivery address is correct

4. No allergies or dietary restrictions

5. You're ready for the purchase

Questions Before Order?

Don't hesitate to contact support:

• We're here to help

• Answer all questions before order

• Ensure complete satisfaction pre-purchase

• Prevent misunderstandings

Our no-return policy is built on the foundation that you're completely informed and satisfied BEFORE you order.

Q22: How do I modify or cancel my order?

Keywords: Order modification, order cancellation, cancel order, order changes, amend order, cancel delivery

Answer:

Order Modification & Cancellation Policy

We understand that sometimes plans change. Here's how we handle order modifications and cancellations:

BEFORE Shipment (Most Flexible):

Time Window: Up to 24 hours before shipment

Can Cancel: ✓ Full refund issued ✓ No questions asked ✓ Quick refund processing (3-5 business days) ✓ Easy process via email/phone

Can Modify: ✓ Change delivery address (if not shipped) ✓ Change gift wrapping options ✓ Add/remove personalized message ✓ Adjust product quantity (if available)

Process:

1. Email: care@ohco.in

2. Include: Order number + modification request

3. Response: Within 2-4 hours

4. Confirmation: Updated order details

AFTER Shipment (Limited Options):

Time Window: Within 24 hours of shipment notification

Can Request: ⚠️ Delivery address change (if not yet in transit) ⚠️ Delivery instruction addition (leave with neighbor, etc.) ⚠️ Hold for recipient (if temporarily unavailable)

Cannot Request: ✗ Order cancellation (in transit) ✗ Full refund (package already shipped) ✗ Quantity/product changes ✗ Price adjustments

Process:

1. Respond to shipment email immediately

2. Include: Order number + specific request

3. Our team: Attempts to accommodate

4. Availability: Based on courier status

AFTER Delivery:

Cannot Modify: Once delivered, no modifications possible

Cancellation Available Only If:

• Package arrives damaged (replacement offered, not refund)

• Food safety concern (documented)

• Critical issue requiring escalation

Refund Process (If Applicable):

Refund Timeline:

1. Request submitted

2. Verification (1-2 business days)

3. Refund initiated

4. Bank processing (3-5 business days)

5. Amount appears in account

Refund Method:

• Original payment method

• No processing fees deducted

• Full order amount returned

Refund Status Check:

• Email confirmation sent

• Check bank statement

• Contact support if not received (5+ days)

Special Circumstances:

Corporate Bulk Orders:

• Modification timeline: Up to 3 days before delivery

• Partial modifications may be possible

• Contact: business@ohco.in

Gift Orders:

• Recipient can request delivery change (24 hours after delivery)

• Modification handled case-by-case

• Contact support immediately if issue

Express Delivery Orders:

• Modification window: Much shorter

• Same-day modifications NOT usually possible

• Plan ahead for express orders

Communication is Key:

Act Quickly:

• Modification requests: Within 24 hours of order

• Cancellation requests: Before shipment notification

• Issue resolution: Within 24 hours of delivery

Contact Methods: 📧 Email: care@ohco.in 📱 WhatsApp: +91-9446424580 (for urgent issues) 🕐 Response Time: 2-4 hours during business hours

Q23: What if my chocolate arrives during hot weather or monsoon?

Keywords: Weather damage, melting chocolate, heat protection, seasonal delivery, monsoon season, temperature control, product integrity

Answer:

Seasonal Weather & Chocolate Protection

OHCÓ recognizes that India's diverse climate can present challenges for chocolate delivery. Here's how we handle seasonal weather concerns:

Our Protection Protocol:

Premium Packaging:

• Insulated packaging for temperature protection

• Protective cardboard barriers

• Moisture-resistant wrapping

• Climate-controlled approach